Case study
AI Readiness Program for a Managed IT Provider's Clients
We developed and delivered AI readiness assessments across a managed IT provider's client base, turning findings into practical, prioritized adoption roadmaps.
- Client
- Managed IT services provider and its small and mid-sized business clients
The challenge
Clients were asking their IT provider about AI: whether to use it, which tools were safe, and where to start. Many of their staff were already using public AI tools with no guidance.
The provider needed a consistent, repeatable way to assess each client and give practical advice, without turning every conversation into a custom consulting project.
What we did
- Designed a repeatable assessment covering data, security, systems and staff workflows
- Reviewed each participating business's systems and how its people work day to day
- Rated readiness and identified the highest-value AI use cases for each business
- Recommended AI usage guardrails tailored to each client
- Turned the findings into prioritized, practical adoption roadmaps
The result
Each business received a clear view of where AI could help, what needed fixing first and what to do next. The IT provider gained a repeatable AI readiness offering for its client base.
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